Pets at Home Axminster - Axminster

Introduction to Pets at Home Axminster

Main Services

• Pet Supplies: The store stocks an extensive range of pet food, accessories, toys, and bedding for dogs, cats, fish, birds, small mammals, and reptiles. Brands include their own high-quality Pets at Home range, along with popular names like Cesar, Pedigree, and Whiskas.
• Pet Care Advice: The knowledgeable and dedicated team at Pets at Home Axminster is always on hand to offer expert advice on pet care, nutrition, and behavior. Whether you're a new pet parent or an experienced one, you can rely on their guidance to help your pet thrive.
• In-store Services: The pet care center offers a range of services to keep your pet healthy and happy. These include:
  • Grooming: Their professional grooming salon provides a range of services, from basic baths and nail clipping to full grooms, ensuring your pet looks and feels their best.
  • Vet Clinic: The in-store vet clinic offers a variety of services, such as vaccinations, microchipping, and health checks. They also stock a range of pet medications and flea and worming treatments.
  • Training Classes: Pets at Home Axminster offers puppy parties, training classes, and behavioral advice to help you train and socialize your pet.
• Adoption Center: The store works with local animal charities to provide an adoption center where you can meet and potentially take home a new feline or canine companion.

Location and Access

• Address: Pets at Home Axminster, West St, Axminster EX13 5NX, United Kingdom
• Phone:1297631796
• Website:petsathome.com
• Transportation: Axminster is served by regular bus services from nearby cities like Exeter and Taunton. The store is also within walking distance of Axminster railway station.
• Parking: While there is no dedicated car park for the store, there are several public car parks in the vicinity, including a wheelchair-accessible car park at the nearby Musbury Community Hospital.

Featured Characteristics

• Wheelchair Accessibility: The store and its entrance are wheelchair accessible, ensuring that all pet owners can shop and access the services they need.
• On-Site Services: The in-store vet clinic and grooming salon mean that you can address multiple pet care needs in one convenient location.
• Community Hub: Pets at Home Axminster hosts regular events and workshops, fostering a sense of community among local pet owners and providing opportunities for pets to socialize and learn.
• In-store Pickup and Delivery: The store offers both in-store pickup and delivery options, making it easy to shop for pet supplies even when you're short on time.

Practical Information

• Opening Hours: The store is open Monday to Saturday from 9:00 AM to 5:30 PM and Sunday from 10:30 AM to 4:30 PM. The vet clinic and grooming salon have separate opening hours, so it's best to check their website or call ahead for details.
• Payment Methods: The store accepts credit and debit cards, as well as NFC mobile payments for your convenience.
• Services by Appointment: Some services, such as grooming and vet consultations, require an appointment. Be sure to book in advance to secure your preferred time slot.

Positive Aspects from Reviews

• Knowledgeable Staff: Many customers commend the friendly and helpful staff, who are always willing to share their expertise and provide personalized advice.
• Wide Product Range: Reviewers appreciate the extensive range of products available, making it easy to find everything they need for their pets under one roof.
• Excellent Customer Service: Several customers mention the efficient and polite service they receive, with staff going the extra mile to ensure their satisfaction.
• Convenient Location: The store's central location and accessibility make it a popular choice among local pet owners.

❓ Frequently asked questions about Pets at Home Axminster

👍 Reviews of Pets at Home Axminster

sl

5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Guy S.

1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Louis H.

5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Chloe M.

5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Martin M.

5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies

Adrian W.

5/5

Great place to visit, staff are very friendly and helpful. Good stock and choices. Clean and tidy store.

Jerry F.

4/5

Do you have everything you can imagine needed for pets. I didn't give them 5 stars because the car park space so limited.

Mike V. P.

5/5

Great service, very polite and helpful friendly staff