Tiles Direct

Address: 69, Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, United Kingdom.
Phone:2891225665.
Website: tilesdirectni.co.uk
Specialties: Flooring store, Wood and laminate flooring supplier.
Other points of interest: Delivery, In-store pick-up, In-store shopping, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 51 reviews on Google My Business.
Average opinion: 4.4/5.

Location of Tiles Direct

Tiles Direct 69, Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, United Kingdom

Contact

Open Hours of Tiles Direct

Closed today. Opens Monday at 09:00.

Monday: 09:00–17:00
Tuesday: 09:00–17:00
Wednesday: 09:00–17:00
Thursday: 09:00–17:00
Friday: 09:00–17:00
Saturday: 10:00–13:00
Sunday: Closed

Tiles Direct: Your Trusted Flooring Specialist in Bangor, Northern Ireland

Nestled in the heart of Dunlop Commercial Park, Tiles Direct is a renowned flooring store that has been serving the residents of Bangor and its surrounding areas for several years. With a strong commitment to quality, service, and customer satisfaction, Tiles Direct has established itself as a go-to destination for all your flooring needs.

Main Services

Tiles Direct specializes in the supply and fitting of a wide range of flooring options to cater to diverse tastes and budgets. Here's a list of their main services:

Wood and Laminate Flooring: Tiles Direct offers an extensive collection of wood and laminate flooring options, including engineered wood, solid wood, and laminate planks. Their range caters to various styles, from traditional to modern, and different budgets.
Flooring Installation: In addition to supply, Tiles Direct provides professional fitting services to ensure your new flooring is installed correctly and lasts for years to come.
Flooring Accessories: They stock a variety of flooring accessories, such as underlay, adhesives, trims, and tools, to help you complete your project with ease.
Design Consultation: Tiles Direct's experienced team offers design consultations to help you choose the perfect flooring for your space and provide expert advice on installation and maintenance.

Location and Access

Tiles Direct is conveniently located at 69 Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, United Kingdom. Here's how to access the store:

By Car: The store is easily accessible by car. It's situated just off the A2, with ample parking available on-site, including a wheelchair-accessible car park.
By Public Transport: The nearest bus stop is 'Dunlop Industrial Estate' (Stop ID: 23000812), served by Ulsterbus routes 7B and 7C. The store is about a 5-minute walk from the bus stop.

Featured Characteristics

Tiles Direct stands out from the competition with several unique features that enhance the customer experience:

In-store Shopping: The showroom features a wide range of flooring samples, allowing customers to see and feel the products before making a purchase.
In-store Pick-up: Customers can choose to pick up their purchases directly from the store, or opt for home delivery.
Wheelchair Accessibility: Tiles Direct is committed to providing a welcoming environment for all customers. The store and its car park are wheelchair-accessible.
Quick Visit: The store's knowledgeable staff and efficient layout make it easy for customers to find what they need quickly.

Practical Information

Here's some essential information to help plan your visit to Tiles Direct:

Opening Hours: The store is open Monday to Friday, 9:00 AM - 5:00 PM, and Saturday, 10:00 AM - 4:00 PM. It's closed on Sundays.
Contact Information: You can reach Tiles Direct by phone at 2891225665 or visit their website at tilesdirectni.co.uk.
Payment Methods: The store accepts various payment methods, including credit and debit cards, as well as NFC mobile payments.

Positive Aspects from Customer Reviews

With an average rating of 4.4/5 from 51 reviews on Google My Business, Tiles Direct has clearly made a positive impression on its customers. Here are some of the aspects they've praised:

Product Quality: Many customers have commended the high quality of the products, with one reviewer mentioning, "The quality of the laminate flooring we purchased was excellent."
Customer Service: Tiles Direct's friendly and helpful staff have been a highlight for many customers. One reviewer noted, "The staff were very helpful and knowledgeable, providing excellent service."
Value for Money: Several customers have praised the store for offering competitive prices without compromising on quality. One reviewer stated, "The prices were very reasonable, and the quality of the products was excellent."

Tiles Direct's commitment to quality, service, and customer satisfaction has earned it a reputation as one of the best flooring stores in Bangor. Whether you're looking for wood or laminate flooring, or need expert advice on installation, Tiles Direct is the perfect place to start your flooring project.

Frequently asked questions about Tiles Direct

What are the store's opening hours?

Monday to Friday; 09:00–17:00; and Saturday; 10:00–16:00; Closed on Sundays.

Does Tiles Direct offer fitting services?

Yes; they provide professional fitting services.

Is the store wheelchair-accessible?

Yes; both the store and its car park are wheelchair-accessible.

Can I pick up my purchases from the store?

Yes; in-store pickup is available.

How can I get to Tiles Direct by public transport?

The nearest bus stop is 'Dunlop Industrial Estate'; served by Ulsterbus routes 7B and 7C; The store is about a 5-minute walk from the bus stop.

Reviews of Tiles Direct

Max W.

1/5

I ordered tiles from this store, but my experience was disappointing. On my first visit to pick them up, I received a broken box, so I had to wait for a new delivery. Of course the job then had to be postponed. Once the job was done, I had a full unopened box left over and hoped to return it for a refund. However, they refused, pointing to a small refund policy notice taped to the wall. Their only advice was to sell the extra box on Facebook Marketplace—not exactly helpful.

Peter M.

5/5

Fantastic and friendly professional service - from helping us pick out the tiles to ordering them in very quickly to fit in with the tiler. Competitive price too! Will definitely use Tiles Direct again in the future.

Alice G.

5/5

Really great selection in store - we ordered some lovely vinyl flooring and tiles for our kitchen backsplash and Aaron was kind, helpful and patient with us while we made our decision. Products are really super quality and great value, totally recommend.

James M.

1/5

Unfortunately I cannot recommend albeit we did not buy tiles. We opted for the laminate flooring which was on sale and purchased 8 boxes for £240. We could not get them laid properly as the boards kept lifting and after having to write off two boxes I purchased two further boxes costing £57. We employed a joiner who found the same issue. We called on Sunday and we’re advised that the employee was on his own and to call in person on Monday. The joiner and I went to the store on Monday and the staff member we initially dealt with said the flooring was as it should be despite the fact it did not lock and lifted at a hands touch he dismissed us stating we weren’t listening. Another staff member attended to us and did listen he stated that if we weren’t happy he would refund me 6 boxes. I opted for this as the floor was never going to be right in our house. I received £145 back and no mention of a 20% wastage fee which of course is on the invoice once I called back to query. I went round the back to leave the wood back to find the first employee that had dismissed us on the forklift apparently he was to help me with the wood. He disappeared into the warehouse and did not come back out despite seeing me I was left to sort the wood myself and left it beside the skip! Very disappointing as I have lost nearly half of the original cost and have no floor plus left feeling frustrated at the poor customer service from one particular staff member. Myself nor the joiner would use again.

My H. R. (.

1/5

Called in to the store a few weeks ago. Firstly We were not greeted by any staff members when we walked in. Myself an my friend were walking around looking at your products and disguising ideas. once we found the flooring we liked we then had to go find a staff member who was sitting at a desk his name was Phil. I asked Phil if he could please give his advice on prices & sizing ect for the flooring I wanted to be told it wasn’t available, so asked if he could recommend a floor similar to the one I’d chosen, I can tell you now I have never came across a more arrogant, unhelpful, rude sales person in my life. Your staff member Phil just couldn’t be bothered and walked away on a few occasions without offering his help or advice. There was in my option no reason for this as the store was not busy in fact there was no other customers in the store at the time. . I will never set foot inside Tiles direct again, this man is clearly in the wrong job!! Disgraceful behaviour!

Kirsten B.

1/5

Initially very helpful when they want your business but forget it in the aftersales. After THEY recommend the number of tiles for the bathroom size measurements that were provided Bangor Tiles Direct refuse to refund on 2 boxes of returned tiles. They stated, although they still stock the exact same tiles, they could not refund as my tiles can from a different batch and were in a different box therefore I could not get a refund. Won't be back and recommend you steer clear.

Cherub X.

5/5

Professional, helpful and informative. Also great range of stock of laminate and wooden flooring. They are also great at not disapointing due dates for delivery unlike some other Bangor wooden store floor I know of! Won't hesitate to use them again.

Cynthia W.

5/5

Having visited 3 other tile outlets in Bangor to purchase tiles for my fireplace hearth I found a lack of interest in trying to resolve my problem and can only assume that the job was too small. That is until I called into Tiles Direct and spoke to Pat. He offered several suggestions making it clear what I needed for the job and was quick to show suitable samples. I purchased a modern tile which is fireproof and am delighted with the finished job. My problem was easily resolved due to Pat's interest as well as his efficiency and helpfulness. Don't waste time going to other tile outlets just visit Tiles Direct and you won't be disappointed.

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