Royal Mail Group Ltd

Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom.
Phone:3457740740.
Website: jobs.royalmailgroup.com
Specialties: Shipping and mailing service, Post office.
Other points of interest: Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 53 reviews on Google My Business.
Average opinion: 2.3/5.

Royal Mail Group Ltd 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom

Closed today. Opens Monday at 08:00.

  • Monday: 08:00–10:00
  • Tuesday: 08:00–10:00
  • Wednesday: 08:00–10:00
  • Thursday: 08:00–10:00, 04:00–18:00
  • Friday: 08:00–10:00
  • Saturday: 08:00–12:00
  • Sunday: Closed

Royal Mail Group Ltd, situated at 14 Rosscliffe Rd in Ellesmere Port, United Kingdom, is a renowned postal service provider, offering a wide array of services and maintaining a strong presence in the local community.

Royal Mail Group Ltd is primarily known for its shipping and mailing services, but its offerings are more diverse and extensive than that. Here's a list of its main services:

  • Postal Services: The company provides national and international mail services, ensuring the delivery of letters and parcels to destinations across the globe.
  • Parcel Services: Royal Mail Group Ltd offers a range of parcel services, including next-day delivery options and tracked services for added peace of mind.
  • Business Services: The company caters to businesses of all sizes, providing tailored solutions for mailing, logistics, and e-commerce needs.
  • Retail Services: Royal Mail Group Ltd's retail services include the sale of stamps, packaging materials, and other postal-related products at its branches.
  • Post Office Services: The company operates as a post office, offering services such as bill payment, money transfer, and PO Box rental.

14 Rosscliffe Rd, Ellesmere Port, CH65 5AA, United Kingdom, is located in the heart of Ellesmere Port, a town in the Metropolitan Borough of Cheshire West and Chester, England. The area is well-connected by road, with easy access to the M53 motorway, making it convenient for both customers and employees to reach the facility.

The Royal Mail Group Ltd building is situated near several other businesses and amenities, including the Iceland Foods supermarket, a pub called The Plough, and a nearby residential neighborhood. The closest train station is Ellesmere Port, approximately 1.5 miles away, and several bus routes serve the area.

For those traveling by car, there is a dedicated parking area available at the site. The company also offers a wheelchair-accessible car park, ensuring that the facility is accessible to all customers.

Royal Mail Group Ltd's Ellesmere Port branch boasts several unique characteristics that set it apart:

  • Sorting Office: The site houses a state-of-the-art sorting office, enabling efficient processing and delivery of mail and parcels.
  • Self-Service Kiosks: The company offers self-service kiosks, allowing customers to access certain services without the need for face-to-face interaction with staff.
  • Loading Bays: Royal Mail Group Ltd has designated loading bays for easy drop-off and pick-up of large volumes of mail or parcels.
  • Wheelchair Accessibility: As mentioned earlier, the building is wheelchair accessible, with a dedicated entrance and parking area, ensuring that all customers can access the facility.

Here's a summary of practical information about Royal Mail Group Ltd at 14 Rosscliffe Rd:

  • Opening Hours: The facility is open Monday to Friday from 8:30 AM to 6:00 PM and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays and public holidays.
  • Contact Information:
  • Nearby Amenities: As mentioned earlier, there are several nearby amenities, including shops, restaurants, and a pub.

Royal Mail Group Ltd has received a total of 53 reviews on Google My Business, with an average opinion rating of 2.3/5. Despite the average rating, several positive aspects can be highlighted from the reviews:

  • Efficient Service: Some customers praise the efficient and quick service they received at the branch.
  • Helpful Staff: Several reviewers commend the helpful and friendly attitude of the staff members they encountered.
  • Convenient Location: The branch's location and accessibility are often mentioned as positive aspects by customers.

While the average rating may not be perfect, it is essential to note that the reviews reflect the experiences of a specific set of customers and may not be representative of all experiences at the branch. Additionally, the company may use customer feedback to identify areas for improvement and strive to enhance the customer experience.

More businesses in Ellesmere Port

National and international mail services; parcel delivery; business solutions; and retail products.
14 Rosscliffe Rd; Ellesmere Port; CH65 5AA; United Kingdom.
Monday to Friday from 8:30 AM.
Wheelchair-accessible entrance; dedicated parking area; and self-service kiosks.
The closest train station is Ellesmere Port; approximately 1; 5 miles away; and several bus routes serve the area.
Royal Mail Group Ltd - Ellesmere Port
2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷 Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see. But hey ho I will have to live with it..... THANKS ROYAL MAIL LEARN TO READ PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign. Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Royal Mail Group Ltd - Ellesmere Port
2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter. It needs to be open later, so people who work can actually come & collect their items.

Royal Mail Group Ltd - Ellesmere Port
1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

Royal Mail Group Ltd - Ellesmere Port
1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Royal Mail Group Ltd - Ellesmere Port
1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Royal Mail Group Ltd - Ellesmere Port
1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!! My security was of no importance to him. He was utterly rude and a total mysogenist. Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area? This notice is for my security

Royal Mail Group Ltd - Ellesmere Port
1/5

Awful service. They deserve 0 star. I don’t know why these guys are still in operation. Worse delivery service ever. *Always delivering my mail to another address… *1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Royal Mail Group Ltd - Ellesmere Port
1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.

Are you the owner?

Suggest an update. We review it before it goes live.

Are you the owner?

Suggest an update. We review it before it goes live.