O2 Shop West Bromwich

Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom.
Phone:1212729099.
Website: stores.o2.co.uk
Specialties: Cell phone store, Mobile phone repair shop.
Other points of interest: In-store pick-up, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi‑Fi, Wi‑Fi, Quick visit, Electronics, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 170 reviews on Google My Business.
Average opinion: 3.9/5.

Contact

Open today until 17:00.

Monday: 09:00–17:30
Tuesday: 09:00–17:30
Wednesday: 09:00–17:30
Thursday: 09:00–17:30
Friday: 09:00–17:30
Saturday: 09:00–17:30
Sunday: 11:00–17:00

The O2 Shop West Bromwich, situated at 33 New Square, is a leading telecommunications store in the heart of West Bromwich, UK. This branch of the renowned O2 network offers a wide array of services, from mobile phone sales and upgrades to repairs and technical support. With a commitment to customer satisfaction and a user-friendly environment, the O2 Shop West Bromwich has become a go-to destination for mobile phone users in the region.

Mobile Phone Sales and Upgrades: The store offers a vast range of the latest mobile phones from various brands, along with competitive upgrade options for existing O2 customers.
Mobile Phone Repairs: The O2 Shop West Bromwich provides a comprehensive repair service for mobile phones, including screen replacements, battery changes, and water damage repairs. They also offer a quick turnaround time to minimize customer inconvenience.
Tariff Changes and Bill Payments: Customers can visit the store to change their tariffs, add bolt-ons, or pay their bills. The knowledgeable staff is always ready to assist in finding the best plan for each individual's needs.
Technical Support: The store offers technical support for both hardware and software issues. Whether it's setting up a new phone, troubleshooting network issues, or transferring data, the expert team is equipped to handle various technical queries.
In-Store Pick-up: Customers can also visit the store to pick up products they've ordered online, providing a convenient and efficient shopping experience.

The O2 Shop West Bromwich is strategically located at 33 New Square, right in the middle of the bustling West Bromwich town center. The shop is easily accessible by public transportation, with several bus routes serving the area. The nearby bus stops include West Bromwich Bus Station (Stop P) and New Square (Stop B).

For those traveling by car, the store offers convenient parking options. The nearby New Square Car Park provides ample parking spaces, with dedicated bays for wheelchair users. The car park is accessible via several major roads, including the A41 and A4123.

Wheelchair Accessibility: The store is wheelchair-accessible, with a wide entrance and spacious interiors to accommodate customers with mobility issues.
Wi-Fi Connectivity: Free Wi-Fi is available within the store, allowing customers to browse the internet or check their emails while waiting for their queries to be addressed.
Quick Visit Option: The O2 Shop West Bromwich also offers a quick visit option, where customers can pick up their pre-ordered items or make quick bill payments without having to wait in line.
Payment Options: The store accepts various payment methods, including credit and debit cards, as well as NFC mobile payments for added convenience.

Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom
Phone:121 272 9099
Website:stores.o2.co.uk
Operating Hours: The store typically opens from 9:00 AM to 5:30 PM from Monday to Saturday. However, operating hours may vary on public holidays and special occasions. It is recommended to check the store's website or contact them directly for the most accurate and up-to-date information.

With an average rating of 3.9/5 from 170 reviews on Google My Business, the O2 Shop West Bromwich has received numerous positive comments from customers. Some of the most appreciated aspects include:

Knowledgeable Staff: Many customers have praised the helpful and knowledgeable staff at the O2 Shop West Bromwich. They are commended for their ability to provide clear and concise information, as well as their willingness to go the extra mile to assist customers.
Efficient Service: Several customers have highlighted the efficient and quick service they received at the store. The streamlined processes and well-organized layout contribute to a pleasant and stress-free shopping experience.
Wide Range of Products: The store's extensive collection of mobile phones, accessories, and services has been appreciated by customers. The variety caters to different needs and budgets, ensuring customers can find the perfect product for them.

In conclusion, the O2 Shop West Bromwich offers a comprehensive range of services, from mobile phone sales and repairs to technical support and bill payments. With a convenient location, wheelchair accessibility, and a commitment to customer satisfaction, the store has become a popular destination for mobile phone users in the West Bromwich area. The positive reviews and high average rating further testament to the store's dedication to providing excellent service and products.

More businesses in West Bromwich

They offer mobile phone sales; repairs; upgrades; tariff changes; technical support; and in-store pick-up.

Yes; the store is wheelchair-accessible with a wide entrance and spacious interiors.

Yes; you can visit the store to pay your bill or change your tariff.

Yes; they offer technical support for both hardware and software issues.

Yes; there's a nearby New Square Car Park with ample parking spaces and dedicated bays for wheelchair users.

4/5

My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all

1/5

I visited the o2 store at new square west bromwich.i had to swap a sim car which was dealt with by a chap called liam and carrried out my request fine. Then i enquired about a new mobile as im on a rolling contract. I was passed on to a rep who went through deals with me as i told him what i was after and my budget.i also agreed to take out broadband with virgin(who i have had and think they are rubbish)but as it was a package i agreed to take out the deal when i next came into store 3 days later.the rep told me he would not be in but his colleague would so i specifically asked him to explain to the other rep exactly what deal we worked out and he told me the other rep will do you the same deal as he knows what deal it was. So i got out of work early got to west bromwich paid for parking and got to the 02 store upon where i met the rep.i told him i was there to take out the deal i had arranged with his colleague,to which he said he couldnt remember!! I explained ro him the deal i was shown. So after some explaining we went to his sales pad and he told me that the deal i was presented now didnt exist!! And that his colleague may have shown me a phone which wasnt the one i wanted,again i explained exactly to him the soecs we discussed and he told me it was impossible. So…either his friend needs to clean his ears out or they need to understand what the customer is saying in plain english!! The communication is clearly diabolical,the understanding of a customer was pathetic and i wasted my whole day with the o2 deal that now didnt apparently exist which i clearly went through with the previous rep. What a joke what a real let down to where staff in a communications company cannot communicate with themselves or customers!! What a pathetic joke. Never again will i bother with clowns. Time to get rid of my o2 (o poo) service. Absolute crap avoid this o2 store like the clap!!!

1/5

I've been charged double today not happy at all usually 20 pounds a month been charged 40 od pounds may be going to another provider

1/5

I have seen really rude situations in that shop , staff ( i think he was Pakistani) was taking advantage of two customers ( they were struggling with English) . I will never come back to that shop . I don’t recommended at all ….

1/5

My first experience with o2 and that’s shit . I had a. Phone and staff didn’t ask you want today u want delivery at home or you want to collect another day he just did it his own and told you can collect it in 2-12-2024 or most probably 3-12-2024 But today is 05-12-2024 no update for collection shit

2/5

Went into O2 West Bromwich to upgrade my daughter’s phone. They asked if I had a Virgin media broadband contract to which I replied yes. I’ve been with Virgin media for over 18 years. The lady serving us put my address into the system and it wasn’t showing that my address had Virgin media broadband, she then went across to her colleague and told him that it was not showing up on the system and he proceeded to tell her that I was lying. I proceeded to show my email with my Virgin media bill and he looked like a deer caught in very bright headlights. He turned beetroot red and disappeared to the back of the shop and was not seen again. Shame on you!! Do not assume people are lying as it makes you look silly, when you are proved wrong. Embarrassing.

5/5

Popped in West Brom today, brilliant service - friendly, efficient- thank you

5/5

Hi, i used the o2 New Square store in West Bromwich for the first time to buy a new phone, as i entered the store i was greeted by a member of staff, who was very polite, i told him about the problem i had with my old phone and he introduced me to Amraj, Amraj help me choose a new phone , he wasn't a pushy sales man, like the one's I've dealt with in the past, Amraj spent at least 1 1/2 hrs transferring my data to the new phone, what a great job Amraj, I went back a couple of days later asking if Amraj could help with getting my Email set up on the phone, there was a little problem getting it, so his colleague Shannon got involved and between them its all sorted now. A Big thank you Amraj and Shannon I never got this support from my previous provider. well done O2 West Bromwich. regards Steve.

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